Pre-arrival guest requests · Japan

Your guests speak English.
Your staff speak Japanese.
Omelio speaks both.

International guests submit their pre-arrival requests in English. Your team receives them in Japanese — translated, organised, and ready to act on.

How it works

Three steps from booking to prepared.

01

The guest receives a link

Before arrival, guests fill in their requests in English — dietary needs, arrival time, bedding preference, accessibility requirements.

02

Omelio translates and organises

Requests are translated into Japanese and structured into a clear, department-ready summary for your staff.

03

Staff prepare with confidence

Your team opens a Japanese-language checklist and knows exactly what each guest needs. Nothing is missed.

Why Omelio

Built for the language gap that others ignore.

No more lost requests

Everything captured before arrival, in writing. No phone calls, no guesswork.

Staff work in Japanese

Your team never needs to read or write English. Omelio handles the translation.

Ready in minutes

No software to install. No training required. One link per guest.

Built for ryokans

Built for ryokans welcoming international guests

Most hotel software is built for large chains. Omelio is built for ryokans — properties where the experience is personal, the team is small, and every guest detail matters. No complex setup. No training. Just a cleaner way to prepare for each arrival.

5–30

Rooms — ideal property size

1

Link per guest. Nothing more.

Request early access
旅館
omelio Bridging the language gap between guest and host

Pricing

Simple, transparent pricing.

First month free. No credit card required.

Starter

¥9,800

/month

For a single ryokan.

  • 1 property
  • 2 staff accounts

First month free for one property

Request early access

Group

Most popular

¥19,800

/month

For a small ryokan group or management company.

  • Up to 5 properties
  • 10 staff accounts

First month free for one property

Request early access

Portfolio

Custom

Pricing on request

For regional chains and enterprise partners.

  • 6+ properties
  • Unlimited staff accounts
  • Custom integrations
  • Dedicated account manager
Contact us

No contracts · Cancel any time

Everything included in every plan:

  • Full English → Japanese translation (DeepL)
  • Japanese operational summary with priority flags
  • Department-ready action checklists
  • Structured pre-arrival intake form
  • Unlimited guest request links
  • Guest clarification — one secure follow-up per request
  • Preparation status tracking
  • Request history log
  • Print and PDF export per guest briefing
  • Works on any device — no app download required
  • Secure guest links with expiry dates
  • Email notifications for new requests
  • Onboarding included
  • Email support

Join the pilot

Request early access

We are currently working with a small number of ryokans in Japan. If you would like to be considered for early access, submit your details below and we will be in touch.

Thank you. We will be in touch shortly.